MAGENTO SUPPORT SERVICES
Let Us Be Your Beacon…
Once your site is up and live, the last thing you want is disruptions and downtime to impact your sales and your image.
We don’t want to leave our clients in the dark, so even once we’ve finished our job; we’ll be there to help with any issues you may occur with the day-to-day running of your site. Our services are there to ensure you avoid downtime, and update your site with ease.
We will also ensure that your Magento site is correctly patched, as we have a direct link with Magento which will tell us when yours needs updating. Support packages can be tailored within your budget to ensure we meet your requirements, and Magento issues and disruptions can be processed in a flash.
DECENT DIGITAL MAGENTO SUPPORT PLANS
Our team are here to help 24/7 if needed. We offer two support options which can be customised to your need – the Pay as You Go option and our Support package contract. We’re here to help you which option would be best for you, so you can get the most from your support.
PAY AS YOU GO SUPPORT
Just because you don’t have a contract, doesn’t mean we’re not there for you. We can agree on an hourly rate for support projects which you can call in as and when. For a low maintenance website, this is perfect for saving you money. If you have a problem, simply send us an email and we’ll respond within 24 hours with our plan of action and an estimated cost.
- Hourly rate
- 24 hr response time
- Send initial requests via email
- Dedicated project manager
MONTHLY SUPPORT PACKAGES
These are unique to the client. By taking out a support contract DECENT DIGITAL will ensure your system is updated, managed, monitored and looked after around the clock. We are committed to implementing any preventative and reactive measures which will tackle any website issue you face. This provides you with the comfort and assurance that we’re here to handle anything the site throws are you.
- Priority response
- Project management
- 24/7 site monitoring
- Out of office support
- Telephone support
WHAT IS INCLUDED IN MAGENTO SUPPORT PLANS?
WHAT ELSE IS IN MAGENTO SUPPORT PLANS
- UK Based, Experienced Magento Developers
- Testing / Development Environment
- Managed Code Repository
- Professional Banner Design
- Firewall Protection
- Custom Extension Development
- Magento Malware & Virus Removal
- Third Party Integrations
- Performance optimisation
- Data Imports / Exports